Our meals are shipped from our centrally located distribution center in Kansas City, MO. Utilizing ground delivery services
from UPS and Fed Ex Home Delivery, MagicKitchen.com ships everywhere in the continental US within 3 days maximum and does so with very cost effective shipping rates. For customers that would like to deliver packages quicker than our standard ground delivery service we can also use UPS air delivery as required. If placing the order prior to our daily cut off time of 1:30PM Eastern time, please allow 1 to 3 business days for standard delivery. You may also select a specific date you want your delivery to be received when placing your order in our custom web site shopping cart.
To keep your food arriving fresh and frozen, all standard orders are shipped Monday through Friday to arrive up to Saturday. We do NOT ship over weekends.
If sending a gift , please let gift recipients know to expect a perishable package and to open immediately to prevent the contents from spoiling. MagicKitchen.com cannot be responsible for damage to unclaimed gifts.
We cannot ship to PO boxes. Also we cannot provide an exact delivery time though historically we find that most deliveries are made between 2:30PM and 6:00PM, though the delivery services have until 7:00PM to deliver to a residence. To receive an order from us you do not have to be home to receive the delivery as the shipper will leave the package for you without a signature as long as the driver of the courier feels comfortable that the package will not be stolen. Each order is shipped in a reusable, recyclable cardboard and Styrofoam container with dry ice. Typically most dry ice evaporates in shipment but should there be residual dry ice in the cooler upon receipt, please use gloves or other protective material to remove dry ice from container and dispose of it safely outside or in your sink until dissipated.
You will receive a notification email that your order has shipped. Should you wish to track your order you may go to the bottom of your email receipt and view your order on-line. Once on our website there is a direct link “Track My Order” which will provide the current status of the order via a direct link to the UPS website.